Accessibility Statement

SSLMate is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The SSLMate website and SSLMate web application are partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We strive to make our website and web application accessible by default, and to work with standard browser and accessibility technology. There is no need to enable specific accessibility settings or use a "lite" mode.

Feedback

We welcome your feedback on the accessibility of SSLMate's website and web application. Please let us know if you encounter accessibility barriers when using SSLMate:

Email: accessibility@sslmate.com
Using the contact form at https://sslmate.com/contact
Phone: +1 415 936-7750

We strive to respond to feedback within 2 business days, and propose a solution with 10 business days.

Known Issues

Page landmarks are not currently labeled in accordance with WCAG 1.3.1. We plan to fix this in 2025 Q1.
While all form controls have accessible labels, not all controls have accessible instructions in accordance with WCAG 3.3.2. We plan to fix this in 2025 Q1.
Suggestions for correcting errors are not provided in accordance with WCAG 3.3.3. We plan to fix this in 2025 Q2.
Status messages cannot be programmatically determined in accordance with WCAG 4.1.3. We plan to fix this in 2025 Q2.
Not all pages can be accessed in multiple ways in accordance with WCAG 2.4.5. We plan to fix this in 2025 Q3.

Fixed Issues

Fixed in July 2024: In the Cert Spotter pricing grid, certain tooltips could only be accessed by hovering over text, in violation of WCAG 1.4.13 and WCAG 2.1.1.
Fixed in September 2024: In the Cert Spotter pricing grid, certain tooltips were not dismissible as required by WCAG 1.4.13.
Fixed in October 2024: After adding a domain to the Cert Spotter watch list, the page automatically refreshed while the domain was being scanned, in violation of WCAG 2.2.2.
Fixed in October 2024: The drop down box to select the Cert Spotter page automatically reloaded the context in violation of WCAG 3.2.2.